Concourses
Courtesy and Helpfulness
Last Updated:
02-Nov-2007 3:25 PM
Courtesy and helpfulness
- We are committed to providing a courteous and helpful service at all times.Our Members and staff shall identify themselves by name in all dealings with local authorities, clubs, other bodies or members of the public. Our Members and Inspectors shall all carry identification cards.
- We shall keep each local authority and club informed of the name and telephone number of the Inspector who is responsible for the ground concerned. The local FLA Inspector will be the first point of contact for local authorities and clubs on all matters. Save in exceptional circumstances, our Inspectors shall give advance notice of their visits to grounds; visits shall be at reasonable times and designed to cause the minimum possible disruption.Official visits to grounds by other FLA representatives shall be by prior agreement with the club.
- We shall concentrate on helping local authorities and clubs improve safety and not on criticising them
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